Terms of Use

1. Agreement

These Terms govern access to and use of the MGT Alcor assessment platform and the website at this domain (together, the Platform), operated by Macliys Global Technologies (we, us). They form a contract under the Indian Contract Act, 1872. If you do not accept them, do not use the Platform.

2. Definitions

• Institution — the university, examination body, employer or certification authority that licenses the Platform.
• Authorised User — a person the Institution permits to use the Platform: an administrator, faculty member, evaluator, proctor or candidate.
• Institution Data — everything the Institution or its Authorised Users put into the Platform, including questions, assessments, responses, marks, certificates and proctoring evidence.

3. Who is contracting, and who is using

The contract is with the Institution. Where you reach the Platform through an institution, that institution has accepted these Terms and the Data Processing Agreement on behalf of itself and its Authorised Users, and it is responsible for their use.

As an Authorised User you are bound by §5 and §6 — acceptable use and examination conduct — and by nothing else in these Terms. You owe us no fees and make us no warranties. Your relationship over your results, your grades and your certificates is with your institution.

A person who registers an institution warrants that they are authorised to bind it.

4. Licence

We grant the Institution a non-exclusive, non-transferable, non-sublicensable right to use the Platform for its own assessment activities for the term of its subscription. We retain all rights in the Platform, its software, design and documentation. The Institution retains all rights in Institution Data; nothing here transfers ownership of a question bank, an assessment or a result to us.

5. Acceptable use

You must not, and must not permit anyone to:

• access the Platform other than through the interfaces we provide, or attempt to reach data belonging to another institution;
• probe, scan or test the security of the Platform without our prior written consent, or circumvent any access control, rate limit or capability check;
• reverse engineer, decompile or attempt to derive the source code, except to the extent that restriction is unenforceable under applicable law;
• upload malware, or content that is unlawful under Indian law, infringes a third party's rights, or is obscene or defamatory;
• resell, sublicense or provide the Platform as a service to a third party;
• use the Platform to process personal data for which the Institution has no lawful basis under the Digital Personal Data Protection Act, 2023.

We may suspend access where use presents a security risk, is unlawful, or threatens the integrity of an examination. Suspension will never terminate an examination in progress — see §7.

6. Examination conduct

Where an Institution enables proctoring, an Authorised User sitting an examination consents on each occasion, on screen and before the examination begins, to the capture described in the Privacy Policy §2.3. Attempting to defeat proctoring, impersonating another candidate, or permitting another person to sit in your place is a breach of these Terms and a matter for the Institution's own academic-integrity process. We do not adjudicate examination misconduct. We record what the Platform observed, present it to the Institution, and the Institution decides.

7. Examinations in progress

Nothing in the operation of this Platform ends a sitting that is under way. Maintenance mode exempts anyone mid-paper. A restore is refused outright while any attempt is in progress. Suspension of an Institution's account does not interrupt a live examination. The single exception is a proctor terminating one attempt, deliberately, on that attempt alone. We state this as a term because it is a design constraint we hold ourselves to, not merely a feature.

8. Fees, invoicing and taxes

Fees, the billing period and any credit entitlement are as set out in the Institution's order. Invoices are raised in Indian Rupees and are payable within the period stated on the invoice. Goods and Services Tax is charged in addition at the applicable rate under the Central Goods and Services Tax Act, 2017; our GSTIN appears at the foot of this page once published. Overdue invoices attract interest at 1.5% per month or the maximum permitted by law, whichever is lower.

Non-payment does not stop a running examination. Where credit is exhausted, new assessments cannot be scheduled; sittings already under way complete.

9. Availability, and what we do not warrant

We aim for an availability target of 99.9% measured over a calendar month, excluding announced maintenance. This is a target, not a warranty, and we do not publish a measured availability record. We would rather say that than quote a figure we cannot evidence.

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law we exclude all implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error free.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including under the Consumer Protection Act, 2019 where it applies.

10. The Institution's responsibilities

• Obtaining a lawful basis for the personal data it processes, and — where candidates are under 18 — verifiable consent from a parent or lawful guardian, as required by s.9 of the Digital Personal Data Protection Act, 2023.
• The accuracy of its question banks, assessments and marking schemes. We do not review academic content.
• Managing its own users' access, and revoking it promptly when someone leaves.
• Configuring proctoring, retention and release settings that match what it has told its candidates.
• Keeping its own copies of results and certificates it must retain beyond the term.

11. Limitation of liability

Subject to §9's final paragraph, and to the maximum extent permitted by law: neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, however arising. Our aggregate liability in respect of all claims arising in any twelve-month period is limited to the fees paid by the Institution to us in that period.

These limits do not apply to a party's liability for fraud, wilful misconduct, death or personal injury caused by negligence, or to the Institution's obligation to pay fees.

12. Indemnity

The Institution indemnifies us against claims arising from Institution Data, from its use of the Platform in breach of these Terms, and from its failure to obtain a lawful basis for processing. We indemnify the Institution against a third-party claim that the Platform itself infringes an Indian intellectual property right.

13. Term, suspension and termination

These Terms apply for the subscription term and any renewal. Either party may terminate for material breach not remedied within 30 days of written notice. On termination the Institution may export its data for 30 days, after which we delete it in accordance with the Data Processing Agreement, save where Indian law requires longer retention.

14. Governing law and disputes

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute in good faith. Failing that, the dispute is referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Pune, Maharashtra, conducted in English. Subject to that, the courts at Pune have exclusive jurisdiction.

15. General

Neither party is liable for failure caused by an event beyond its reasonable control. If a clause is held unenforceable, the rest survives. A failure to enforce a right is not a waiver of it. The Institution may not assign these Terms without our consent, not to be unreasonably withheld. These Terms, the Data Processing Agreement and the Institution's order are the entire agreement between the parties on their subject matter. We may amend these Terms on 30 days' notice to the Institution; continued use after that date is acceptance.

16. Grievances

Complaints go to our Grievance Officer — see the grievance redressal page for the contact details, the acknowledgement and resolution timelines, and the escalation route.